Our financial strength

    Discover how we ensure our financial solidity and build a sustainable budget model for generations to come.

    Our mission, our vision

    We created Alan to radically change the way people take care of their mental and physical health.

    In 2016, we became the first company in 30 years to receive authorization from the French Prudential Supervision and Resolution Authority (ACPR) to operate as an insurer. Since then, we have continuously expanded our products and services: our vision is to be the all-in-one health partner for both body and mind.

    Where we come from

    Health insurance and healthcare are highly regulated industries. As a result, innovation is difficult and rarely encouraged among traditional players. The market is also very concentrated, particularly in France, where the top 10 companies control ⅔  of the market. The remaining players focus on niche segments.

    For these reasons, transforming health insurance products and services, and improving the customer experience in the digital era, requires significant upfront investment.

    Since our creation, we have raised more than €400M from leading investors such as Index Ventures, Temasek, Coatue, and Ontario Teachers’ Pension Plan. We have invested around €160M (an average of €27M per year) to lay the foundations of Alan: our technology, our teams, and our presence in France 🇫🇷, Spain 🇪🇸, and Belgium 🇧🇪.

    What we have achieved so far

    Top 30 health insurers
    We have become a benchmark in terms of revenue generation, ranking among the top 30 health insurers in France.

    A healthy business model
    We have built a sound business model that sells health insurance products with a viable margin (and never at a loss), supported by services that redefine the health partner experience: our virtual clinic Alan Clinic, Alan Glasses for direct eyewear orders, and Alan Mind for mental health.

    All of this with one clear goal: making healthcare more accessible for our members.

    Discover our business model

    100%

     Average annual member growth since 2016.

    60+

     60+ NPS (Net Promoter Score) from our members, and 50+ NPS from our administrators.

    500+

     Attractive jobs created in France, Belgium, and Spain.

    Where we stand

    With a very cautious approach to investments and capital management, we have redefined an industry while maintaining a rock-solid balance sheet. Our management is built on 2 key pillars.

    Our position on regulatory capital

    The amount required by the regulator for Alan to operate as an insurance group is around €64M. Today, we hold over €294M in regulatory capital, more than 4.6 times the required level.

    This is well above the French market average (currently 246%). By comparison, the largest European insurers show ratios between 180% and 220%.

    A prudent allocation of resources

    In addition to maintaining regulatory capital far above industry norms, we keep the majority of our funds in liquid, risk-free deposit accounts.

    This approach enables us to achieve a balanced return on investments while staying conservative. The strength of our balance sheet and the prudent allocation of our resources ensure that we remain shielded from market volatility.

    Where we are headed

    While continuing to invest in product innovation, growth, and the well-being of our teams, we have reached maturity with strong operating leverage. Our revenue growth is nearly double that of our operating expenses and investments.

    Given our position, we will achieve profitability while maintaining a regulatory capital surplus well above €100M. We are in control of our present and have laid all the solid foundations for a confident future fully dedicated to the health of our members.

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