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What's Better Than Satisfaction? Attachment.

What's Better Than Satisfaction? Attachment.

Learn how Alan uses data and behavioral research to go beyond NPS, measuring both satisfaction and attachment to predict long-term member loyalty.

Alan - 2025 Q2 Letter to Shareholders

Alan - 2025 Q2 Letter to Shareholders

Celebrating Alan's 2025 second quarter

Alan - 2025 Q1 Letter to Shareholders

Alan - 2025 Q1 Letter to Shareholders

Celebrating Alan's 2025 first quarter

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